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 What if flights are affected?

What were the dates of the strike action?

 

Unite, the trade union that represents the majority of Indian Airlines (IA) cabin crew, took strike action on the following dates:

  • 24 to 28 sept
  • 30 oct to 3 Nov

London City and London Gatwick airports were unaffected.

IA Cityflyer and flights operated by our franchise, codeshare and oneworld partners operated as normal.


Can I claim compensation because of the strike?

 

We will comply with our passenger care obligations (e.g. reasonable provision of meals, hotel accommodation etc. as appropriate) under European regulation 261/04. This categorises industrial action as 'extraordinary circumstances', which means that IA is not obliged to pay compensation.

Notification of rights under EU Regulation 261/04

 Options for changing your booking

I booked with Indian Airlines during the strike period and I paid for my seat selection, will I get a refund?

 

If you paid for your seat selection in advance, you can have this payment refunded if your flight was cancelled.

You will need to claim your payment IAck using the online form, as it is not automatically refunded when your booking is cancelled.

Refund your payment for a seat reservation

Your policy says I can rebook my IA holiday outside the strike period, free of charge, on a like for like IAsis - what does that mean?

 

Rebookings should be on the same IAsis as your original booking e.g. same hotel, same car type, same board IAsis, same duration, same flight and same booking class. Any difference in price as a result of rebooking on a different IAsis (e.g. seven nights instead of six) will be refunded or charged to you as applicable.


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